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At Gemba Partners, we work to develop people and organisations using Lean principles and tools. This keeps us in a continuous change management challenge. The same in our roles as entrepreneurs.
Seeking best ways to help leaders succeed (including ourselves) we put our experience, expertise and imagination at work.
Our LeanFeedback App, a tool for leaders to succeed in change processes, is one of the results.
WHAT LED TO THIS
Change generates anxiety and anxiety freezes people and processes
In most cases feedback is:
Too late to do something
And leads to strong negative feelings
Lack of trust
Lack of interest
Feedback flows horizontally (among team members), bottom up and top down and:
Comes just in time
Is on topic
Is structured to be actionable
Includes multiple perspectives
Is easy to handle
WHY DOES IT WORK
It structures and encourages communication horizontally and vertically.
It offers to all people involved a crucial tool to guide their actions: information about their actions.
It’s just-in-time - is a rapid feedback loop. Unlike other systems done every 3-6-12 months, this is a 365 (days) feedback.
It creates a sense of orientation.
in the words of people who already experienced the system
WHAT PEOPLE SAY
"I love what I do and is my responsibility to guard and improve"
WHAT IT MEANS
WHAT SUPPORTS IT
any continuous improvement system (including Toyota's renowned kaizen)
A quality feedback system accompanies:
any powerful organizational culture (Zappos!, Netflix, Google, Toyota)
and is part of the evolutionary organisational systems (holacracy, Teal organisations)
Would you like to discover your next feedback app?
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